FAQ

-        Cancellation Policy

Within 30 minutes of submitting your order, our warehouse is picking and packing your items during regular business hours. After we have started picking the order, we are unable to make any edits or cancel your order.

If we have not started the picking process, contact our Customer Service department so we can cancel the order and refund your payment. If your order has already shipped and we are unable to cancel it, after it arrives, you can return at your cost the unopened product for a full refund less a 15% re-stocking fee. Unfortunately, we cannot refund the shipping fee.

-        How can I track my order?

Once your package ships we will send you an email with a link to track your order. If you do not receive your tracking info within 3 BUSINESS days of placing your order, please email support@FitForeverth.com.

-        What do I do if my tracking says my order has been delivered and I have not received my package?

Any issues with delivery will be resolved by the assigned courier service.  In some cases a package may be delivered to a neighbour or nearby address. If issues are not resolved please contact support@FitForeverth.com stating your order number.

-        Shipping Policy

Typical delivery time is 2 to 7 business days, Monday to Friday. Some orders may qualify for next-day or 2-day delivery according to the zip code. PLEASE NOTE that signatures are not required for deliveries; therefore, if there is no one to accept the delivery at the shipping address you provided, it will be left at the door. We are not responsible for missing, lost, or stolen packages. Please track your package, note the delivery date, and be present at your shipping address to accept your package. Extra freight charges will be incurred if your order is undeliverable and returned to our warehouse.

You are responsible for providing us the proper shipping address. Shipment re-routing is prohibited, and such shipments will be returned to our warehouse. You will be credited the amount for the goods, minus the actual freight charge incurred.

-        Do you ship internationally?

Yes, we do ship internationally

-        How can I make an online return?

      Please contact our Customer Support team at support@FitForeverth.com. We'll need your name, order number, telephone number, and the reason for return.

-        When will I be charged for my order?

      Your order will be charged to your card as soon as you place it.